Diagnostic Digital

Digital maturity assessment for your company

What is digital maturity?

Definition

Digital maturity measures your company’s ability to use digital technologies effectively to achieve its strategic goals.

It evaluates your level of adoption, integration, and optimization of tools in your business processes.

Why does it matter?

Optimize your internal processes
Improve customer experience
Increase your competitiveness

The 6 assessed areas

Stratégie & Organisation

Vision et gouvernance

Processus & Systèmes

Automatisation interne

Expérience Client

Présence digitale externe

Marketing Digital

Acquisition et fidélisation

Sécurité & Maintenance

Protection et fiabilité

Données & Analytics

Mesure et optimisation

Respondent Information

Full name *

Position or role *

Business email address *

Phone number

Strategy and Organization Axis (Vision)

What is your definition of digitalization for your company? *

What are the top 3 objectives you want to achieve with digital in the next 12 months? *

Who is responsible for digital strategy today? *

Is there an annual or multi-year budget dedicated to digital transformation? If so, what percentage of revenue does it represent?

What are the major barriers to your teams adopting new tools?

Business Processes and IT Systems Axis (Internal)

Describe the least efficient process in your company *

How do you manage customer relationships today? Do you use a CRM? *

How do your software systems communicate with each other? Are there manual entries?

Name your 3 most critical software tools *

Are your systems hosted on-premises or in the cloud?

Can your employees access systems remotely? How?

Customer Experience and Digital Marketing Axis (External)

Can a customer complete an online purchase? If not, where is the blockage? *

How do you measure customer satisfaction? *

Do you have a SEO strategy and advertising campaigns? Who manages them? *

Do you have analytics tools (Google Analytics, etc.)? Can you measure revenue from digital channels?

Have you faced an online reputation issue? How do you manage it?

Security and Maintenance Axis (Stability)

Who provides maintenance and user support? What is their average response time? *

When was your software last updated with a major release? *

How often do you perform full backups? Where are they stored? *

Are you confident that your customer data management complies with GDPR?

This diagnostic is confidential and will be used only to provide you with personalized recommendations.

Estimated completion time: 15-20 minutes

Diagnostic processing

A team of digital transformation experts will analyze your responses and provide a detailed report with personalized recommendations. You will receive a full response by email within 48 to 72 hours, and our team will contact you to discuss your digital project further.

Apparence

Diagnostic Digital

Digital maturity assessment for your company

What is digital maturity?

Definition

Digital maturity measures your company’s ability to use digital technologies effectively to achieve its strategic goals.

It evaluates your level of adoption, integration, and optimization of tools in your business processes.

Why does it matter?

Optimize your internal processes
Improve customer experience
Increase your competitiveness

The 6 assessed areas

Stratégie & Organisation

Vision et gouvernance

Processus & Systèmes

Automatisation interne

Expérience Client

Présence digitale externe

Marketing Digital

Acquisition et fidélisation

Sécurité & Maintenance

Protection et fiabilité

Données & Analytics

Mesure et optimisation

Respondent Information

Full name *

Position or role *

Business email address *

Phone number

Strategy and Organization Axis (Vision)

What is your definition of digitalization for your company? *

What are the top 3 objectives you want to achieve with digital in the next 12 months? *

Who is responsible for digital strategy today? *

Is there an annual or multi-year budget dedicated to digital transformation? If so, what percentage of revenue does it represent?

What are the major barriers to your teams adopting new tools?

Business Processes and IT Systems Axis (Internal)

Describe the least efficient process in your company *

How do you manage customer relationships today? Do you use a CRM? *

How do your software systems communicate with each other? Are there manual entries?

Name your 3 most critical software tools *

Are your systems hosted on-premises or in the cloud?

Can your employees access systems remotely? How?

Customer Experience and Digital Marketing Axis (External)

Can a customer complete an online purchase? If not, where is the blockage? *

How do you measure customer satisfaction? *

Do you have a SEO strategy and advertising campaigns? Who manages them? *

Do you have analytics tools (Google Analytics, etc.)? Can you measure revenue from digital channels?

Have you faced an online reputation issue? How do you manage it?

Security and Maintenance Axis (Stability)

Who provides maintenance and user support? What is their average response time? *

When was your software last updated with a major release? *

How often do you perform full backups? Where are they stored? *

Are you confident that your customer data management complies with GDPR?

This diagnostic is confidential and will be used only to provide you with personalized recommendations.

Estimated completion time: 15-20 minutes

Diagnostic Digital

What is digital maturity?

Definition

Why does it matter?

The 6 assessed areas

Stratégie & Organisation

Processus & Systèmes

Expérience Client

Marketing Digital

Sécurité & Maintenance

Données & Analytics

Company Information

Respondent Information

Strategy and Organization Axis (Vision)

Business Processes and IT Systems Axis (Internal)

Customer Experience and Digital Marketing Axis (External)

Security and Maintenance Axis (Stability)

Diagnostic processing

Diagnostic Digital

What is digital maturity?

Definition

Why does it matter?

The 6 assessed areas

Stratégie & Organisation

Processus & Systèmes

Expérience Client

Marketing Digital

Sécurité & Maintenance

Données & Analytics

Company Information

Respondent Information

Strategy and Organization Axis (Vision)

Business Processes and IT Systems Axis (Internal)

Customer Experience and Digital Marketing Axis (External)

Security and Maintenance Axis (Stability)

Diagnostic processing